At Arsenal Credit Union, we take pride in providing our members with superior service. We’re member owned, so it just makes sense to take good care of the people who contribute to our success. In October 2003, Arsenal was recognized as Terry Bradshaw’s consumer Pick of the Week on MSNBC for our commitment to service. But more importantly, our members are raving about the service they get.

We routinely survey our members who visit the credit union. Below are some examples of what our members are saying. You can also read what our teen club members have said about us.

Want to submit your own comments? E-mail arsenalcu@arsenalcu.org or contact us through a secure form.

There are banks that are closer to my home, but Arsenal Credit Union as always provided me with very good service. I'll be there for the long haul.

Jeffrey and Vivian L.

Service is quick and accurate. All employees are always upbeat and friendly.

Matthew & Kelly H.

I was very happy with the attention I received. It was my first time to come in and handle a transaction, and I was very pleased with the response I had received. I will enjoy banking here.

Jennifer L.

All the personnel that I have had to deal with since I opened my account have the best customer service. They are the nicest people I have ever dealt with.

Stacey F.

The teller was polite & even remembered that I have health issues. She asked how I was & even said they, the other tellers & herself, had not seen me in a while & was wondering how I was. That made me feel so important that out of all the customers they see they remembered me.

Michelle H.

Angela did an outstanding job [and] exceeded my expectations. She treated me like I have been doing business with you for years. I drove all of the way from Springfield, Mo., do to business with Angela; that is how impressed I was with her. Service like this is not heard of nowadays. I have told everyone I know about how well I have been treated.

Kenneth R.

I love Arsenal Credit Union. I feel like [it] actually cares who I am; I'm not just another source of interest income for them.

Bobbi F.

I have banked with Arsenal for several years now & have always had complete satisfaction with the employees and service.

Karen H.

I was cutting it close to closing time and the girl allowed me to come in anyway and did not act or seem perturbed. I appreciated that.

Karen & Craig G.

The North County Branch is one of the best credit union offices I have ever dealt with, and I belong to two others. The Arsenal Credit Union personnel are very professional, compassionate and courteous.

Gregory & Ayisha J.

I’ve been with Arsenal for almost 30 years. The CU has helped me with the good, bad, and sometimes the ugly. I have never had any problems that I can remember.

Rosemary S.

I have been a member of Arsenal for several years, and I have always gotten excellent service with a smile. And that includes everyone!

Carolyn S.

I was opening a new account after an absence from the credit union. I had some very unsatisfactory dealings with an area bank. At Arsenal I was treated as a member and not just someone to squeeze more money out of. I will NEVER go back to a bank for my financial dealings.

Carla & Joseph H.

The service has always been prompt and direct. Most of my banking is very simple, and is treated as such. I also enjoy my online access showing a immediate balance level, unlike banks that hide transactions from their customers, eventually overdrawing their account, and leading to unnecessary overdraft fees. I feel that Arsenal Credit Union is not trying to 'nickel-and dime' me to poverty, like big branch banks, like Bank of America.

Michael W.

Every time I come there I am waited on quickly by a knowledgeable person that takes care of my needs. I am glad I am a member.

Nicholas T.

The employees are very nice. At the bank I used before, they were the complete opposite. It is also nice not having to fill out a deposit slip just to deposit a paycheck.

Craig & Jamie G.

The customer service is why I drive 15 minutes each way to bank with Arsenal instead of someplace 2 minutes from my house.

Roger R.

Since I became a member of ACU, every experience has been wonderful. I have always been greeted by name professionally and politely. Every employee I have met thus far has went above and beyond to take care of me compared to what I was accustomed to at traditional banks. I am so grateful I now use ACU and refer all my acquaintances and family. Thank you.

Tina L.

We have loved Arsenal for years. That is why we have recommended them to so many people.

Matthew & Kelly H.

Everyone at the Arnold Branch is more than helpful. My husband and I always feel well served and taken care of. Excellent group of employees! Very helpful!

Frankie H.

I congratulate ACU for operating a wonderful business that is so rewarding to its customers.

Steve B.

I have a member of Arsenal CU for many years. The tellers are familiar to me and friendly. I feel my money is safe at Arsenal CU.

Mary R

I love my credit union. I continue to try to explain the benefits to people all the time.

Peter B.

She was very pleasant and extremely friendly and you could tell she was happy to assist me. I work in customer service and she did a great job; she was genuine and was not just going through the motions.”

Coleen F.

As always – fast, friendly, accurate. What else can a person ask for?!

Matthew & Kelly H.

All the employees seem to get along well with one another which makes for a friendly, happy atmosphere, and speaks well for upper management: good upper management = happy employees.

Daniel & Monica A.

I have always had nothing but positive experiences with Arsenal CU, always! If there ever is a problem or if I have a question, they are friendly, down to earth, and I don’t feel like an idiot! THANKS!!

Jennifer & Thomas K.

I have been a member with Arsenal Credit union since 1978.  That's thirty years – WOW!!  I don't trust the banks any more so this is where I've been and this is where I'll stay.  Member owned and operated.

Willie Ann C.

Not only were my questions answered in a timely manner, my paperwork was completed the very next day (Saturday) and I received a phone call accordingly as promised. In addition to my loan application, other services were offered to me that I was completely unaware of. As always it is a pure pleasure to visit Arsenal. Since being a member I recommend every chance I get. Thank You!!

Karen S.

Your credit union treats me like a human, not a number like the bank did where I last had my account...I am always recommending you to my customers, family, and friends! KEEP UP THE GOOD WORK!!!!

Janet D.

I have been banking with Arsenal for at least 15 years. I have never had a problem with anyone at Arsenal. Everyone has always been very friendly and helpful.

Tim & Terry D.

Everything was handled very well. The teller went above and beyond what she actually had to do. I needed Social Security cards copied, several transactions needed to be completed and, at 9 months pregnant, she made me comfortable and very relaxed. As always, thank you for the excellent customer service.

Angela & Paul M.

I am always satisfied with the service I get at Arsenal. The tellers and member services people are always polite and helpful. I am a very satisfied member for the last 30 years.

Mark B.

I just started banking here and the employees are much more friendly than my other bank.

Craig G.

I am always treated with respect and personably when I deal with your customer service team. I feel I am important to them and feel more like they are all friends rather than just a credit union transaction. To obtain this feeling from a credit union is and can only be accomplished by true caring individuals whom I greatly appreciate. Thank You.

Mike B.

The Arsenal C.U. employees are always polite and professional. It's hard to believe that they don't have a bad day once in awhile.

Kenny K.

I have been banking with Arsenal for several years and I still get the same level of professionalism each time I visit. Thanks for doing a great job.

Donna J.

Employees know what they are doing, fast service every time. I have never had a problem using this credit union.

Tyler & Paul L.

Great service always given with a smile by all employees.

Nicholas, Jason, and Helen W.

I always have a great experience at Arsenal when it comes to customer service.

Jeremy & Lindsay C.

We would like to compliment Arsenal on their faithful service to our family for the last 20 years.  When we retired and relocated to Tennessee, we chose to continue our relationship with Arsenal and have found this company to be honest, alert, and customer friendly.  The employees have carefully watched over our account and have alerted us when something didn't seem right.  Thanks so much for your service to our family.

John & Helyne D.

Every time I come, the staff is very pleasant and genuine. I recommend ACU to anyone looking for a place to bank.

Jamie G.

Efficient, pleasant service. It is nice to go somewhere where the staff recognizes me.

Michael T.

I have always been treated with respect and if I have a question then it is always answered.

James L.

I like the employees to know me and assist me each time I come in. Arsenal has been very good in this way.

John M.

I have always received the highest quality [service] and professionalism from Arsenal Credit Union and its employees.

Roy L.

I like that your employees take their time and that they are very friendly, professional and caring with their customers. They see to it that they help you to the extent of the visit and that you have and got everything that you need.

John W.

I have always been satisfied with Arsenal CU and will never do business elsewhere.

Charles B.

ACU is the best banking I have ever had.

Stephen B.

The employees are always very friendly, professional, courteous and extremely helpful…I am very satisfied with Arsenal Credit Union and their employees.

Andrea H.

I’ve only been a member for a year or so but, every time I go into Arsenal there are smiling faces and a professional atmosphere.

Megan H.

You have the most friendly, personable, and professional people in your customer service area. I always feel welcome and appreciated. I am grateful.

Mike B.

Always very nice and helpful. AAA+++++

Scott J.

Your company is the best credit union with whom I have ever done business. I think you are my tenth CU… Happy employees are the rock upon which truly successful institutions are based. If the employees, like yours, are well trained and compensated (including many "atta boys") they then have the ability to treat the most important people in any business – the customers – the way they deserve and rarely expect anymore. Your people are always great… Your employees are very happy and well informed, therefore your customers are too… I congratulate you and every level of management in creating a company that displays – to my eyes – the perfect implementation of the pathway to a truly successful enterprise.

James W.
 

I used both a walk-up teller and a member services rep and both were extremely helpful and professional. The walk-up teller answered all of my questions regarding CDs and money market accounts and then referred me to the Rep.

Barbara P.

I will never go back to a "bank"....this credit union has given me the best service, every time, and I am very satisfied and have recommended many people and brag about you all the time!

Janet D.

I had fast friendly service and usually do when I go in there. Arsenal Credit Union has always ranked very high with me.

Jacquelyn R.

I have always had a positive experience at Arsenal CU.

Russell T.

Just nice & friendly people to deal with….

Steven H.

Every team member I have ever dealt with there has been very friendly and helpful. Even the team members that are not waiting on you are friendly and always have smiles on there faces even if there is a rude customer in front of them. Great job for the Vogel location team members.

Sandra P.

Everyone is always helpful and friendly no matter what my needs are.

James F.

The tellers know me by name. They always greet me, take care of my transaction carefully but fast, thank me & ALWAYS wish me a good day.

Jeffrey H.

I have always had very good service at ACU and that is why I recommend ACU to everyone.

Ricky M.

I enjoy coming to the [Arnold] branch. Everyone is always so friendly and courteous. It is a wonderful place to bank.

Karen T.

[The] Watson [branch] is a good location and the extended hours offer so much flexibility for busy schedules. Thank you!

Victoria B.

Arsenal has always been a professional place to visit and taken care of everything accurately. When I have had questions in the past, they have always answered me and never made me feel like my questions were silly or like I was wasting their time.

Matthew H.

Any time I come into the branch I am treated with the utmost respect. The representatives are always friendly and helpful.

Scott O.

I have never once had a problem with the staff and their willingness to help me throughout the time I have been with Arsenal Credit Union (about 7 years). The staff is very friendly and very knowledgeable.

Jason F.

I have been using the credit unit for years and always have been treated with respect.

James & Patrice L.

The tellers have consistently offered useful suggestions to make banking with Arsenal helpful and easy. Not once, or only one teller, but everyone at the [credit union]. When new services become available, they let us know right away.

Dennis and Darlene F.

I use the lobby when I make transactions and I've always had exceptional treatment by the employees. Highly recommend.

Susanne V.

The service at Arsenal has always been above any other bank that I have ever dealt with at any time.

Connie B.

Your web site and continued service at the credit union is fabulous and I recommend as many people as I can to join Arsenal Credit Union.

Jim H.

Just want to let you know that I have been using the home banking service for several years and it has been a great service. I've never had any problems and it is both efficient and effective.

Frank L.

I am very happy with your services. I really like what you make available for teens. I believe these ideas are very helpful to get started in life.  We are making use of these services, especially the $100.00 CDs.  Thank you very much!

Vicky N.

I love the credit union. I will never go back to a "bank." I am treated like an individual here and not a number. I am treated with respect also, no matter how much I do and don't have. I have ALWAYS had great service, since day one.

Janet D.

I am extremely pleased with ACU. You have excellent service. When I have had problems, you deal with them quickly. You don't act like it's my problem. You take responsibility when you make an error and correct it promptly. You have the most customer-friendly workers that I have ever associated with. We use the offices off Lemay Ferry/South County and Vogel Road. We recently took out a home equity loan and I was very pleased. Everything went smoothly. [ACU’s staff is] very helpful and knowledgeable. I'll also never forget when government workers were laid off years ago and we were worried about getting paid. ACU said not to worry about our loans if this happened. They gave us some breathing room. Luckily we were paid and we didn't have to be late on payments, but I'll never forget how ACU looked out for us.

Cheryl H.

I have been banking at Arsenal for a while. Everyone has been very helpful and friendly. I would like to call special attention to Kelly at the Florissant Arsenal Credit Union. She went above and beyond to help me make some major financial decisions. She was very helpful and made everything ease during a stressful time for me. She deserves a customer service award.

Ruby B.

I have been banking at Arsenal CU for over 10 years and have always been treated great. I always have my questions answered and get help when I require it – even it is something I did wrong. Your employees are always kind and courteous.

William D.

One of the reasons we keep our account with you is the helpfulness of your employees – friendly and always very helpful and knowledgeable with any questions we might have. Never a sigh of discontent when my husband brings in mountains of change, and I am always getting helpful tips (interest on checking, bill pay, money markets etc.). Absolutely excellent.

Darlene F.

The employees always make me feel as if they know me personally. They are very friendly and a pleasure to deal with. They seem to smile a lot.

James M.

Everyone we have dealt with on all of our transactions is always pleasant and professional. Very happy with Arsenal Credit Union.

Todd S.

The girls [at the branch] have always been warm and welcoming to us. Overall, I give the girls and the credit union excellent ratings. I would recommend anyone to open accounts with Arsenal based on what service I have had with you.

Mary D.

In & out quickly, and accurate service. When I have questions, the manager sees me right away and does know me by name. He is very nice.

John C.

On not one but several occasions I had the wonderful opportunity to work with Rachel of member services.

Recently, she was able to work with us again and she remembered me from last November, and even asked how things were going. I cannot tell you how efficient and timely she was helping us with the loan so that I could start my new company. She turned the loan around in just one day!! I have never experienced such a pleasant person in this industry and every time we met with her it was the same upbeat and helpful attitude. She has made these two stressful situations much easier to deal with. We love banking with Arsenal Credit Union. Thank you.

Kelly S.

We have always been well pleased with the staff at both the Watson branch and the Arnold branch. We have been members for over 35 years and plan on continuing for years to come. We have been in Canada for the last two years but have maintained our account and contact with Arsenal.

Bob G.

The employees at the North Branch know a lot of the customers by name. They are always professional. A good experience at the North County Branch is the norm and NOT the exception.

William B.

I am always treated very warmly when I visit [the Mid County] branch. It is a very long distance from my house and work, so it is nice to know that I can get good service when I visit.

Melinda C.

I feel I am a valued member and treated kindly at Arsenal. I have accounts at other banks, and there’s no comparison.

I hope ACU is around longer than me as my children would surely appreciate a banking practice with such hospitality and fairness.

JoAnn R.

I must confess to you, I have been in the customer service management profession in banking for 18 plus years. As a customer, I have high expectations. My experience with Arsenal Credit Union from the day I opened my account to the present time has been nothing but a wonderful experience. Keep up the good work with your team and you will retain your customers!

Jeanine

Without fail, my visits to Arsenal Credit Union are always enjoyable. The staff is unfailingly personable, professional and friendly. It has been a pleasure doing business with your organization.

Cheryl L.

Every time I go [to the NGA branch], the people are always upbeat and friendly. I actually enjoy going into the credit union for whatever reason.

James S.

Compared to a bank, the credit union treats customers as 'members,' not just as another way to make money. Keep up the good work.

John G.

Conducting business at the NGA branch is always a pleasant experience. Minimal waiting, personal interest in me, courteous demeanor, accurate transactions, everything I’m looking for in a financial institution.

Gayle F.